The Expert began working for the United Nations High Commissioner for Refugees in 2006, and since then has worked as a Protection Officer and Resettlement Expert on deployment or mission in Uganda, Kenya, the Central African Republic, Senegal, Guinea and Jordan. She has interviewed and reviewed the cases of several thousand refugees in West and East Africa and the Middle East. She has researched, written and reviewed country of origin information for more than a thousand UNHCR resettlement applications. Between UNHCR deployments she has worked in a volunteer capacity with recently resettled refugees in the US through the refugee resettlement programs administered by Catholic Charities and Lutheran Family Services.
The Expert holds MAs in English Literature (University of Edinburgh) and Understanding and Securing Human Rights (University of London, with Distinction). Before working with UNHCR, she was a human rights educator for Amnesty International.
The Expert is also a writer who has published extensively on human rights and development education, globalization and conflict, refugee experiences, and travel in Africa and the Middle East, including a book on refugee experiences published in November 2019. She has written more than 100 country expert reports.