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How to recover a lost or forgotten password

If you have forgotten or lost your password, you can either request a new password automatically via the website or you can contact EIN and request that we manually set a new password for you.

If you use the website to automatically request a new website, you'll be e-mailed instantly so we recommend using this method if you need your password in hurry or if you are requesting a password outside of normal office hours on Monday to Friday.

Contacting EIN

Please e-mail EIN at and request that we set a new password for you. We'll reset your password and e-mail it to you as soon as we can. 

We can also set a specific password for you. You may find this useful if you reset or changed your password, but you would rather keep your old EIN password. Please e-mail us to request this.

Requesting a new password automatically

To request a new password automatically, click here and enter either your registered EIN e-mail address or your EIN username (if you don't know either, please contact EIN as described above). Click the 'Submit' button and you will be instantly e-mailed a one-time login link.

Click the link in the e-mail you receive and you will be taken to a page on the EIN website where you can click a 'Log in' button to log in. After clicking the button to log in, you will be directed to a page on EIN where you should generate and save a new password. When on this page, scroll down and click the 'Create password' button and you will be notified of your password (you can copy it if required). Then click the 'Save' button. This will now be your new EIN password and you'll use it when you next log in to EIN.

Password reset

Your new password will be displayed on the screen after you click the 'Create password' button. Make a note of it and then click the 'Save' button.

Password save