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How to recover a lost or forgotten password

If you have forgotten or lost your password, you can request a new password via the website or you can contact EIN.

Requesting a new password

To request a new password, click here and enter your registered EIN e-mail address and your EIN username. Click the 'E-mail new password' button and you will be automatically e-mailed instructions on how to obtain a new password.

Click on the link in the e-mail you receive and you will be directed to a page on the EIN website where you can change your password. Click the 'Generate password' button and you will be notified of your password (you can copy it if required) and then click the 'Save' button. You will need to enter the new password when you next log in to EIN.

Contacting EIN

If you do not know your username and/or registered e-mail address or if you do not have a valid e-mail address, please contact EIN at