This page lists some of the known problems with the Bundle-Maker. If you experience any problems or errors with the Bundle-Maker, please e-mail email@example.com.
Note, July 2021: We have noticed some slowness recently while the Bundle-Maker is inserting page breaks for each item. This happens with the most version of Word (via Microsoft 365) and testing with earlier versions of Word does not show this slowness (we calculated 1 second vs 25 seconds for the same process on two different versions of Word). We are investigating, but this appears related to Word itself rather than the Bundle-Maker.
Error calculating PDF page numbers when using the 'Insert PDF File' function
PDF Bundle-Compiler does not detect the correct Word document
Bundle-Maker shows as 'Not responding' while running in Microsoft Word
Issues in Microsoft Word when creating very large bundles
Your browser and/or Word 'hangs' when trying to select and then copy and paste your bundle web page
You may find that the Bundle-Maker returns a persistent 'Unexpected error on line 2' error when the 'Insert PDF File' function is calculating the number of pages in a PDF file. A couple of users have reported this and we have found that it is related to an overly full Windows Temp folder.
Please try a Windows disk cleanup to empty you temporary files folder. See the Microsoft guide to do this at https://support.microsoft.com/en-us/windows/disk-cleanup-in-windows-10-8a96ff42-5751-39ad-23d6-434b4d5b9a68.
When you launch the PDF Bundle-Compiler, it will automatically detect the current document you are working on within Word. If it doesn't detect the correct Word document, we have found this is usually due to a 'hidden' version of Word running in the background, which can happen, for example, if Word crashed or closed unexpectedly.
If you are familiar with Windows Task Manager, try closing Word and then open Task Manager, go to the 'Details' tab and find and close any and all instances of WINWORD.EXE. Reopen Word and the PDF Bundle-Compiler should now detect the correct document. If you are not familiar with Task Manager, you can instead try shutting down and restarting your PC.
You may find that Bundle-Maker is briefly shown as 'Not responding' in Microsoft Word if Word is performing a single action that takes more than few seconds. In practice, this will mean whilst Word is automatically repaginating when creating a bundle with many hundreds of pages. Smaller documents do not have this issue.
Word needs to repaginate when performing actions such as adding the table of contents (to ensure page numbering is correct). Please wait until the Bundle-Maker dialog recovers should this happen (the dialog will automatically recover after the 'Not responding' state).
Whilst Microsoft Word should be able to handle documents containing hundreds of pages without problem, please be aware that your computer hardware and Word may become limitations if you try to create to exceptionally large bundles.
Very large bundles may take a number of minutes, rather than the more normal seconds, to create. In our testing (carried out some years ago), we found that a very challenging bundle with over 900 items, over 5,000 pages and several hundred key passages took just under 3 minutes to create.
We haven't had any recent reports of issues with large bundles. Do please email us to let us know if you experience any such problems.
You may find that a very large bundle causes either the web page to hang when you try selecting and copying and/or Microsoft Word to hang when pasting. You should use the DOC format export function to avoid this problem - Microsoft Word will then open your bundle without any slowdown or hanging.
If, however, you do still wish to use the HTML export function, we have found that the following workaround will solve the problem: Save your exported content bundle as a web page and then open it through Word.
Export your content bundle as normal, but rather than selecting and copying, simply save the webpage as a html file. Then open the saved html file in Word. Make sure you are selecting to open 'All Word Documents' (so that Word can see html files). Open the html file and now select 'Save As...' and save it as a Word document. You should find that Word does a near perfect job of turning the saved web page into a Word document. You can now create your bundle as normal in Word.