A FULL online course for Public Access. Our format is a 1 day online (zoom) session of 8hrs followed by a 4hr online course.
The course will cover:
Overarching principles
– Basic overview of Public Access
– The role of a Public Access barrister
Permitted work
– Work that is desirable from business perspective
– What if a solicitor has already been instructed?
– Dealing with correspondence
– Dealing with intermediaries
– Conditional Fee Arrangements
Prohibited work
– Conduct of litigation
– Managing client’s affairs
– Investigating and collecting evidence
– Handling client’s money
– Attendance at police station
– Instructing experts
– Professional embarrassment
– Withdrawing from a case
Regulation
– Practising & regulatory requirements
– Barrister’s accounts
– Money Laundering Act 2017
– POCA 2002
– Consumer protection Pt2 UTRegs 2008
Interacting with clients
– Advertising
– Referral fees
– Initial contact
– Putting client at ease
– Explaining role of barrister & whether in client’s best interest to instruct solicitor
– Client expectations
– Effective communication skills
– Dealing with LIPS on other side
– Discussing and agreeing fees
– After care
Vulnerable clients
– Recognising vulnerable clients
– Protected characteristics
– Adjustments and the Equality Act 2010
– Managing vulnerable clients
– Interpreters & translators
Case Management
– File management
– Records
– Data security obligations
– Use of diaries
Additional Responsibilities
– Client care letters
– Public funding
– Managing complaints