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Immigration Advisor – Tower Hamlets Advice (OISC L1 Essential; OISC L2 Desirable)

About us: Praxis is a charity for migrants and refugees. Our direct services support people in London, and our training and campaign work has national and international impact. Our core purpose is to help migrants in crisis or at risk, ensuring they can live in safety, overcome the barriers they face, and take control of their own destinies. From our east London base, we strive for a world where people are not defined by their immigration status, and everyone is treated with dignity and respect.

Purpose of the role:

This role will provide immigration advice and casework to Tower Hamlets residents as part of our Tower Hamlets Community service. As part of this service, Praxis provides a monthly drop-in clinic at our offices in Bethnal Green and a phone advice line.

The Tower Hamlets Immigration Advisor will represent Praxis at the Tower Hamlets Community Advice Network, a partnership of local advice centres that provide free advice and representation in areas of social welfare law, including welfare benefits, debt, housing and immigration.

The post holder will provide advice and casework to non-UK individuals and families living in Tower Hamlets with a wide range of immigration issues and provide support with housing and welfare benefits issues, where these intersect with immigration status issues.

The post holder will need to be able to step immediately into a busy advice environment with the necessary confidence, skills and knowledge to deliver specialist advice, casework and support with minimal supervision.


Reports to the Advice Coordinator, works closely with advice colleagues from across the Praxis advice team. Close working relationships with organisations across the Tower Hamlets Community Advice Network. Support and supervision for volunteers allocated to the project.


Service Delivery

• Provide one-to-one specialist advice (including immigration advice to OISC L2) and support to individuals and families with immigration issues;

• Provide thorough follow-up casework (including immigration casework) and support where appropriate;

• Manage own caseload, keeping clear, accurate and timely records of all work done;

• Provide appropriate signposting, referrals and active referrals where possible and appropriate;

• Proactively develop and build close partnership working with other frontline staff working for organisations across the Tower Hamlets Community Advice Network

• Effectively engage with individuals and families in need of support;

• Make full use of a range of technology to engage with clients remotely, whilst providing outreach where necessary;

• Attend and contribute to relevant fora and networks (virtual and actual) as necessary. Casework management and monitoring

• Manage your own caseload, keeping clear, accurate and timely records of all work done;

• Work closely with coordinator on the production of reports for funders and internal reports;

• Assist in evidencing the impact of work done, including recording detailed and clear case notes on our database, monitoring outcomes against project targets;

• Contribute to the provision of management information, regular case studies and other detailed information and reports as required;

• Ensure that work is monitored and evaluated and quality assured to meet internal and external requirements;

• Carry out administrative tasks (filing, expenses, petty cash etc.) to support your own work and that of the team;

• Peer to peer casework supervision as required.

Development and participation

• Participate fully in individual supervision, training, reflective practice and appraisal;

• Attend regular team meetings and participate in other advice and staff team commitments and meetings as necessary;

• Work with colleagues in Praxis to maintain and develop our holistic approach and commitment to human rights, community development, diversity and best practice in working with vulnerable migrants;

• Attend training and share learning and good practice with other Praxis staff;

• To contribute to the development of Praxis training programme and facilitate trainings, workshops or other capacity building activities.

• Participate in Praxis’ events, away days, and contribute to publicity work, strategic development and advocacy where appropriate;

• Contribute evidence and case studies for funding applications and reports as necessary.

Working with volunteers

• Manage and supervise the casework of advice volunteers/interns (including those who are registered with OISC and require OISC supervision and file review).

Take on other duties consistent with the nature of the post and that may arise as the service develops.

Application packs can be found on our website -

Applications to be returned to

Closing date:
27 June 2022, 12:00pm
Interview date:
01 July 2022
Location of office:
London (including remote working)
£30,158- 33,807(subject to accreditation and experience) (NJC
20-25, including London Weighting)