I've just registered online for EIN and the username and password I've been sent does not work.

When I type my username and password, the site asks me for them again and I can't get access. What's going on?

I've just registered online for EIN and the username and password I've been sent does not work.

If you register online, you should allow four working days for your credit card application to be processed or your cheque to be received. If you need access urgently, call the EIN office and we'll try to get you on line as soon as possible.

When I type my username and password, the site asks me for them again and I can't get access. What's going on?

Check that you're entering your username and password correctly. Both are case sensitive. If you still can't get access, check the points below.

• All passwords are Uppercase and consist of 4 letters followed by 3 numbers.
• Check with your finance department that your organisation's membership has been paid: EIN's automated payment system means that you will be cut off automatically if payment is not received.
• If you're trying to access country materials, make sure that your membership is Joint EIN/HJT. If you are EIN only, your membership will not allow to view country materials. If you would like to upgrade, please contact the EIN office and this can be arranged over the phone.
• If none of the above solutions applies, please call the EIN office on 0845 4584151 or e-mail admin@ein.org.uk.